Contract & Booking Information

Escapes Worldwide is a trading name of Transglobe Solution Ltd (Company Registration No. 09120403, VAT No. 218057223), registered at 100 Avebury Boulevard, Milton Keynes, MK9 1FH, United Kingdom.

In these Booking Conditions, "we", "us", and "our" refer to Escapes Worldwide. "You" refers to the lead passenger and all individuals named on the booking.

Depending on the services booked, we act either:

• As a Package Organiser under the Package Travel and Linked Travel Arrangements Regulations 2018, or
• As a booking agent for third-party travel providers.

Our responsibilities vary accordingly.

All descriptions, pricing, and travel details are provided in good faith but may be subject to change. You are responsible for checking and confirming all details at the time of booking.

Booking Confirmation and Cancellation Policy

Upon acceptance of the Terms & Conditions displayed on our website, payment details will be sent to the customer. A legally binding contract is formed prior to the customer's departure.

The lead passenger must be at least 18 years old and authorised to make the booking on behalf of all travellers.

Following payment, the customer has 24 hours to cancel the booking with the deposit refunded in full. Cancellations made after this 24-hour window will be treated as non-refundable with respect to the deposit paid.

If the booking is cancelled within 3 months of the scheduled travel date, the customer will be charged 100% of the total payment made, and no refund will be issued.

The customer agrees to make payments in accordance with the agreed payment schedule. Failure to pay on time may result in cancellation of the booking and the application of the cancellation charges outlined above.

Responsibility for Confirmed Travel Services

Escapes Worldwide is responsible for arranging and providing the travel services specifically listed and confirmed in your itinerary and booking confirmation. These services may include, but are not limited to, flights, accommodation, airport transfers, ground transportation, excursions, tours, activities, and other services expressly included in your confirmed itinerary.

For operational, commercial, and security reasons, Escapes Worldwide may use third-party suppliers, local ground-handling teams, transportation providers, hotels, tour operators, activity providers, or other vendors to deliver the services included in your booking. The identity and detailed information of individual suppliers, ground teams, vendors, or local service providers may not be disclosed to customers where this information is commercially confidential or forms part of our supplier arrangements.

Regardless of which third-party supplier, ground team, or vendor is used to fulfil the services, Escapes Worldwide remains responsible for ensuring that the services expressly included in your confirmed itinerary are arranged and provided in accordance with the terms of your booking, subject to these Booking Conditions and any applicable laws or regulations.

If a confirmed service cannot be provided as originally arranged, Escapes Worldwide will, where applicable, work to provide a suitable alternative, remedy the issue, or provide any other assistance or remedy required under the applicable booking terms and legislation.

For the avoidance of doubt, your contractual relationship for the services covered by this clause is with Escapes Worldwide, and you are not required to establish a direct contractual relationship with any individual supplier, ground team, or vendor engaged by us to fulfil your itinerary.

Pricing

We reserve the right to correct pricing errors and amend the cost of any unconfirmed arrangements.

For confirmed bookings, price changes may only occur due to:

• Changes in transport costs (including fuel or energy costs)
• Changes in taxes, fees, or charges imposed by third parties
• Exchange rate fluctuations

We will absorb increases up to 2% of your total holiday price. If the increase exceeds 8%, you will have the option to cancel your booking and receive a full refund.

You will be notified of any significant price increase at least 20 days prior to departure.

Changes & Cancellations by You

Your deposit is non-refundable once the tour is confirmed by Escapes Worldwide UK. The balance of the tour package cost must be paid 75 days prior to the first day of the tour. If the balance is not received on time, Escapes Worldwide UK reserves the right to treat the booking as cancelled by you. If the booking is cancelled by you in this manner, all monies paid shall be treated as a cancellation charge to cover Escapes Worldwide UK' costs. If you book the tour within 75 days prior to the departure of the tour, the full amount must be paid when the booking is confirmed. Escapes Worldwide UK recommends the purchase of Travel Insurance. The insurance premium is non-refundable and cannot be transferred from one departure to another in the event of a reservation change.

Any request to amend or cancel your booking must be made in writing by the lead passenger.

Amendments are subject to a £50 per person administration fee, plus any additional supplier charges.

Cancellation charges will apply as follows (or loss of deposit if greater):

Please note: Many airlines do not permit name changes. In such cases, tickets may need to be reissued at full cost.

Changes & Cancellations by Us

Occasionally, we may need to make changes to your travel arrangements.

Minor changes (such as slight flight time adjustments or equivalent accommodation changes) may be made without compensation.

For significant changes (including change of destination, downgrade in accommodation, flight time changes exceeding 12 hours, or price increases above 8%), we will inform you promptly. You will then have the option to:

• Accept the revised arrangements
• Accept a full refund
• Choose an alternative holiday (subject to availability)

Compensation will not be payable where changes are due to unavoidable and extraordinary circumstances.

Travel Insurance

Comprehensive travel insurance is a mandatory condition of booking.

Your policy should include cover for:

• Cancellation
• Medical expenses
• Emergency repatriation
• Personal liability

We are not responsible for losses that would otherwise be covered by adequate insurance.

Special Requests, Disabilities & Medical Conditions

Please inform us at the time of booking of any special requests, medical conditions, disabilities, or mobility requirements.

While we will make reasonable efforts to accommodate your needs, we cannot guarantee all requests. If we are unable to safely meet your requirements, we reserve the right to decline or cancel your booking.

Complaints

If you experience any issues during your trip, you must notify both the relevant supplier and our support team immediately:

• Email: info@escapesworldwide.co.uk
• Phone: 0208 150 8552

This enables us to address the issue promptly.

If your complaint remains unresolved, you must submit it in writing within 28 days of your return.

Unavoidable & Extraordinary Circumstances

We are not liable for failure to perform our obligations where this is due to events beyond our control, including but not limited to:

• War, terrorism, or civil unrest
• Industrial action
• Natural disasters or extreme weather
• Health emergencies or pandemics
• Government actions or travel restrictions

In such cases, we will provide reasonable assistance where possible.

Your Behaviour

We reserve the right to terminate your booking without refund if your behaviour is deemed to cause distress, danger, or disruption to others.

In such circumstances, we shall have no further liability for any resulting costs or arrangements.

Our Liability

A) Package Bookings: As the organiser, we are responsible for the proper performance of your holiday and will provide appropriate remedies where obligations are not met.

B) Agent Bookings: Where we act solely as a booking agent, our responsibility is limited to exercising reasonable care in arranging services. We are not liable for the acts or omissions of third-party suppliers.

Our liability is limited to a maximum of three times the total cost of your holiday, except in cases involving death or personal injury.

International conventions (including the Montreal Convention) may further limit liability relating to flight delays, injury, or baggage issues.

Jurisdiction

These Booking Conditions are governed by English law.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland where applicable).

Financial Protection

All flight-inclusive holidays are protected under the ATOL scheme (ATOL No. 11965).

You will receive an ATOL Certificate upon payment. This document confirms your financial protection and should be checked carefully.

If you do not receive an ATOL Certificate, your booking will not be protected.

For more information, visit: www.caa.co.uk

Passports, Visas & Health Requirements

You are responsible for ensuring compliance with all passport, visa, and health requirements.

Many destinations require passports to be valid for at least 6 months beyond your return date.

We accept no liability if you are refused travel due to non-compliance.

Flights

Flight schedules, carriers, and aircraft types are subject to change.

You are responsible for reconfirming your flight at least 24 hours prior to departure.

Any claims relating to delays or cancellations must be directed to the airline.

General Information

• Check-in times: typically between 2:00 PM – 4:00 PM
• Check-out times: typically between 10:00 AM – 12:00 noon
• Baggage allowances vary by airline
• Meals and facilities are subject to provider terms
• Hotels may carry out maintenance or renovations without prior notice

Financial Protection (Detailed)

ATOL Protection

Escapes Worldwide (Transglobe Solution Ltd) is fully licensed under the ATOL scheme (ATOL No. 11965).

In the unlikely event of insolvency:

• You will receive a full refund if you have not yet travelled
• You will be repatriated if you are already abroad

For more information, visit: www.atol.org.uk

Secure Online Payments

All online payments are processed using secure SSL encryption technology to ensure your personal and financial data is protected.

Scheduled Airline Failure Insurance (SAFI)

All flight bookings include Scheduled Airline Failure Insurance (SAFI).

In the event of airline insolvency:

• You will be entitled to a refund
• We will assist in arranging alternative travel where possible

Contact Details

Address: 100 Avebury Boulevard, Milton Keynes, MK9 1FH, United Kingdom

Email: info@escapesworldwide.co.uk

Phone: 0208 150 8552

Legal Information

Escapes Worldwide is a trading name of Transglobe Solution Ltd.

• Registered in England No. 09120403
• VAT Registration No: 218057223
• ATOL No: 11965
• IATA No: 91204540

These Booking Conditions constitute the full agreement between you and Escapes Worldwide.