Contract & Booking Information

Escapes Worldwide is a trading name of Transglobe Solution Ltd (Company Registration No. 09120403, VAT No. 218057223), registered at 100 Avebury Boulevard, Milton Keynes, MK9 1FH, United Kingdom.

In these Booking Conditions, "we", "us", and "our" refer to Escapes Worldwide. "You" refers to the lead passenger and all individuals named on the booking.

Depending on the services booked, we act either:

• As a Package Organiser under the Package Travel and Linked Travel Arrangements Regulations 2018, or
• As a booking agent for third-party travel providers.

Our responsibilities vary accordingly.

All descriptions, pricing, and travel details are provided in good faith but may be subject to change. You are responsible for checking and confirming all details at the time of booking.

Making a Booking & Payment

A legally binding contract is formed once we issue your booking confirmation.

The lead passenger must be at least 18 years old and authorised to make the booking on behalf of all travellers.

You agree to make payments in line with the agreed schedule. Failure to pay on time may result in cancellation of your booking and the application of cancellation charges.

Pricing

We reserve the right to correct pricing errors and amend the cost of any unconfirmed arrangements.

For confirmed bookings, price changes may only occur due to:

• Changes in transport costs (including fuel or energy costs)
• Changes in taxes, fees, or charges imposed by third parties
• Exchange rate fluctuations

We will absorb increases up to 2% of your total holiday price. If the increase exceeds 8%, you will have the option to cancel your booking and receive a full refund.

You will be notified of any significant price increase at least 20 days prior to departure.

Changes & Cancellations by You

Any request to amend or cancel your booking must be made in writing by the lead passenger.

Amendments are subject to a £50 per person administration fee, plus any additional supplier charges.

Cancellation charges will apply as follows (or loss of deposit if greater):

Please note: Many airlines do not permit name changes. In such cases, tickets may need to be reissued at full cost.

Changes & Cancellations by Us

Occasionally, we may need to make changes to your travel arrangements.

Minor changes (such as slight flight time adjustments or equivalent accommodation changes) may be made without compensation.

For significant changes (including change of destination, downgrade in accommodation, flight time changes exceeding 12 hours, or price increases above 8%), we will inform you promptly. You will then have the option to:

• Accept the revised arrangements
• Accept a full refund
• Choose an alternative holiday (subject to availability)

Compensation will not be payable where changes are due to unavoidable and extraordinary circumstances.

Travel Insurance

Comprehensive travel insurance is a mandatory condition of booking.

Your policy should include cover for:

• Cancellation
• Medical expenses
• Emergency repatriation
• Personal liability

We are not responsible for losses that would otherwise be covered by adequate insurance.

Special Requests, Disabilities & Medical Conditions

Please inform us at the time of booking of any special requests, medical conditions, disabilities, or mobility requirements.

While we will make reasonable efforts to accommodate your needs, we cannot guarantee all requests. If we are unable to safely meet your requirements, we reserve the right to decline or cancel your booking.

Complaints

If you experience any issues during your trip, you must notify both the relevant supplier and our support team immediately:

• Email: info@escapesworldwide.co.uk
• Phone: 0208 150 8552

This enables us to address the issue promptly.

If your complaint remains unresolved, you must submit it in writing within 28 days of your return.

Unavoidable & Extraordinary Circumstances

We are not liable for failure to perform our obligations where this is due to events beyond our control, including but not limited to:

• War, terrorism, or civil unrest
• Industrial action
• Natural disasters or extreme weather
• Health emergencies or pandemics
• Government actions or travel restrictions

In such cases, we will provide reasonable assistance where possible.

Your Behaviour

We reserve the right to terminate your booking without refund if your behaviour is deemed to cause distress, danger, or disruption to others.

In such circumstances, we shall have no further liability for any resulting costs or arrangements.

Our Liability

A) Package Bookings: As the organiser, we are responsible for the proper performance of your holiday and will provide appropriate remedies where obligations are not met.

B) Agent Bookings: Where we act solely as a booking agent, our responsibility is limited to exercising reasonable care in arranging services. We are not liable for the acts or omissions of third-party suppliers.

Our liability is limited to a maximum of three times the total cost of your holiday, except in cases involving death or personal injury.

International conventions (including the Montreal Convention) may further limit liability relating to flight delays, injury, or baggage issues.

Jurisdiction

These Booking Conditions are governed by English law.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland where applicable).

Financial Protection

All flight-inclusive holidays are protected under the ATOL scheme (ATOL No. 11965).

You will receive an ATOL Certificate upon payment. This document confirms your financial protection and should be checked carefully.

If you do not receive an ATOL Certificate, your booking will not be protected.

For more information, visit: www.caa.co.uk

Passports, Visas & Health Requirements

You are responsible for ensuring compliance with all passport, visa, and health requirements.

Many destinations require passports to be valid for at least 6 months beyond your return date.

We accept no liability if you are refused travel due to non-compliance.

Flights

Flight schedules, carriers, and aircraft types are subject to change.

You are responsible for reconfirming your flight at least 24 hours prior to departure.

Any claims relating to delays or cancellations must be directed to the airline.

General Information

• Check-in times: typically between 2:00 PM – 4:00 PM
• Check-out times: typically between 10:00 AM – 12:00 noon
• Baggage allowances vary by airline
• Meals and facilities are subject to provider terms
• Hotels may carry out maintenance or renovations without prior notice

Financial Protection (Detailed)

ATOL Protection

Escapes Worldwide (Transglobe Solution Ltd) is fully licensed under the ATOL scheme (ATOL No. 11965).

In the unlikely event of insolvency:

• You will receive a full refund if you have not yet travelled
• You will be repatriated if you are already abroad

For more information, visit: www.atol.org.uk

Secure Online Payments

All online payments are processed using secure SSL encryption technology to ensure your personal and financial data is protected.

Scheduled Airline Failure Insurance (SAFI)

All flight bookings include Scheduled Airline Failure Insurance (SAFI).

In the event of airline insolvency:

• You will be entitled to a refund
• We will assist in arranging alternative travel where possible

Contact Details

Address: 100 Avebury Boulevard, Milton Keynes, MK9 1FH, United Kingdom

Email: info@escapesworldwide.co.uk

Phone: 0208 150 8552

Legal Information

Escapes Worldwide is a trading name of Transglobe Solution Ltd.

• Registered in England No. 09120403
• VAT Registration No: 218057223
• ATOL No: 11965
• IATA No: 91204540

These Booking Conditions constitute the full agreement between you and Escapes Worldwide.